Frequently Asked Questions

Everything you need to know about shopping with Baddiemall.

How do I know which size to order?

Please refer to our Size Guide for general measurements. Fit may vary depending on the fabric, stretch and style of an item, so we also recommend checking the individual product description before ordering.

How long does it take to process my order?

Orders require processing time before they are shipped. Processing times may vary during new drops, sales, holidays and other high-volume periods.

Once your order has shipped, you will receive a confirmation email with your tracking information.

Do you ship internationally?

Yes! Baddiemall is based in Toronto, Canada, and we offer shipping to customers in Canada and internationally.

Shipping rates and available delivery options are calculated at checkout based on your location.

How can I track my order?

Once your order ships, tracking information will be sent to the email address used at checkout.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to make a change, contact us immediately.

We cannot guarantee that an order can be changed or cancelled once processing has begun.

Can I change my shipping address?

If your order has not yet been processed or shipped, contact Customer Care as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

What is your return policy?

Return and exchange eligibility depends on the item and its condition. Items must meet the requirements outlined in our Returns & Exchanges Policy.

Please review the full policy before returning an item.

Are sale items returnable?

Items marked Final Sale cannot be returned or exchanged.

Any additional restrictions will be stated on the product page or in our Returns & Exchanges Policy.

What does “On-Hand” mean?

On-Hand items are products that are currently available in our local inventory rather than awaiting incoming stock.

Availability is limited and items may sell out quickly.

What happens if an item I want is sold out?

Some popular Baddiemall pieces may be restocked. Keep an eye on our website and social media for restock announcements and new drops.

Do you offer local pickup?

Local pickup may be available for eligible orders in Toronto. If available for your order, the pickup option and instructions will be provided during checkout or after your order is placed.

Please wait for confirmation before arriving to collect your order.

When will I receive my refund?

Once an eligible return has been received and approved, the refund will be issued according to our Returns & Exchanges Policy.

Your financial institution may require additional business days for the funds to appear in your account.

What if I receive the wrong or damaged item?

Please contact Customer Care as soon as possible with your order number and clear photos of the item.

We'll review the issue and provide the appropriate next steps.

How can I contact Baddiemall?

For order questions, sizing assistance or general support, please visit our Contact Us page.

When contacting us about an existing order, include your order number so we can assist you as quickly as possible.

Still need help?

Our Customer Care team is happy to assist. Visit the Contact Us page and we'll help you with your Baddiemall order.